Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description.
Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors settings. We are committed to presenting the true appearance of the product, including its color.
But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.
If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.
With the pictures you can log into your account and open a dispute within 7 calendar days of delivery.
When submitting the ticket, please provide your order number, a description of the item with color issue and add the pictures to show the color problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
You can check the status of your dispute order here:
Please click here to view more.
Our customer service staff will reply you within 48 hours of receiving the message. Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.